Account Deletion

Choose an available route

You may submit a deletion request through the in-app control inside Cocozie or use the external email route. You do not need to reinstall the app to send an email request. Account suspension, deactivation, and deletion are different actions.

Email a deletion request

Delete inside Cocozie

1. Open Cocozie and sign in to the account you want to remove.
2. Open your profile or account settings.
3. Choose Account, Privacy, or Security, then select Delete Account.
4. Review the consequences, confirm the request, and complete any reasonable ownership check shown in the app.

If the control is unavailable, use the external route below. Do not create a second account to submit a request for the first one.

Request deletion by email

Send the request from the address associated with the account when possible. Include the Cocozie profile or account identifier, the email or phone used to sign in, and a clear statement that you want the account and associated data deleted.

Do not send passwords, full payment-card numbers, identity documents, intimate content, or suspected child sexual abuse material. We may request proportionate account details to verify ownership and prevent an unauthorized deletion.

What is removed

After ownership is reasonably verified and processing is complete, we delete or de-identify the account and profile record, login and recovery data, user-provided profile material, messages and selected media held for the account, support context, and linked device, advertising, activity, and communication metadata, subject to the exceptions below.

We send deletion instructions to relevant service providers when they process information for Cocozie. Providers may complete deletion on a different controlled schedule.

Timing and limited retention

We normally begin processing after verification and aim to complete the account deletion within a reasonable operational period. A request may take longer when we must investigate fraud, safety, a dispute, or a lawful request.

We may retain limited information when reasonably needed for safety, fraud prevention, security, dispute resolution, accounting, chargeback, tax, legal, or regulatory duties. Retained records are restricted and removed or de-identified when the relevant purpose or legal period ends. Controlled backups may clear on their normal cycle.

Requests involving minors or safety

If a request concerns suspected minor access, child safety, abuse, fraud, or another serious safety issue, we may preserve limited evidence and restrict an account before deletion. This limited retention does not mean the account remains available for use.

For a child-safety concern, read the Child Safety Policy and contact the designated address without attaching suspected CSAM.

Google Play purchases and subscriptions

Deleting Cocozie or its account does not automatically cancel a subscription or other billing managed separately by Google Play. Cancel through Google Play before deletion if you do not want future charges. Deletion may remove unused digital items and does not itself create a refund; Google Play billing and refund rules continue to apply.

Contact and related policies

Read the Privacy Policy, Terms of Use, and Child Safety Policy for more information.